Airline Travel Law



Airline Travel Law Topics:


Do airline cancellation fees and charge fees annoy you? Help is on its way.

If you want to cancel your flight, for whatever reason, you pay a cancellation fee. Is a fee of 60% of the fare a fair fee if the cancellation is more than one month before the flight?

If you want to change to another flight, or want change your booking, you pay a change fee. Is a fee of $80 fair if you want to change to another flight which had spare seats?

If the airline cancels your flight, can you ask for cancellation compensation despite the prominent 'no refunds' notice? Is paid overnight accommodation and meals enough compensation if the cancellation was the airline's fault?

The good news is that the consumer law watchdog (the ACCC) is about to change the way airlines charge you excessive cancellation and change fees if you want to change your mind about a flight.

The ACCC also wants airlines to change their 'no refunds' notices, and to give more compensation to passengers where the airline has cancelled the flight due to the airline's fault.

The ACCC has outlined its position in a Report - Airlines: Terms and Conditions - and will be engaging with airlines operating in Australia to change their terms and conditions. It may even bring some test cases to the courts on behalf of passengers.

For more information on the report, and to see 6 examples out of 1,400 complaints the ACCC has received in the past 2 years, click - Memo to Airlines: It's time to review refund policies, cancellation and change fees to comply with the Australian Consumer Law

Will 'Yoga or Yogurt' replace 'Tea or Coffee' on the Qantas inflight menu?

What's behind the new move by Qantas to emphasise health and wellbeing, especially for long haul flights?

What Qantas has done is to commission scientific research on counteracting jetlag, recommended physical activity, better nutrition, better transit lounge design and improving the cabin environment. Qantas is looking to do more than just 'Refresh' by providing a Refresh bag with bottled water!

There are legal, public relations and marketing perspectives to this move -

  1. Legal - Qantas is keen to reduce passenger claims - it is looking to improve the flight conditions and provide better warnings and advice to reduce claims and complaints for health related issues.
  2. Public Relations - Qantas is known for its 'safety' branding. It wants to add 'inflight health' to its branding / image.
  3. Marketing - Qantas wants to be able to market that passengers will feel refreshed and rejuvenated at the end of their flight as the reason why people should choose Qantas to fly with.

We will know soon enough if the scientific research will help Qantas - the first test will be on the 17 hour non-stop flight from Perth to London on its new Boeing 787 Dreamliner. The flights are due to start in in March 2018.

For more click on my article, with public relations insights by Richard Lenarduzzi and marketing insights by Michael Field - Will 'Yoga or Yogurt' replace 'Tea or Coffee' on the menu for Qantas long haul flights?

The dangers of flying a drone near aircraft, and what are the chances of your airplane hitting a drone?

The Australian Transport Safety Board has recently investigated the chances of an airplane colliding with a drone. It has issued a 48 page report: A safety analysis of remotely piloted aircraft systems.

If you think of a drone as a mechanical bird, then data upon bird strikes on aircraft will help predict the damage expected from collisions between drones and manned aircraft.  Click Here

Australian domestic airlines agree to an ‘opt in’ model for extra charges

Australian airlines will now use ‘opt in’ choices in their online bookings, where passengers need to agree to extra charges being added. Instead of ‘opt out’ choices , where the extra charge is added unless the charge is removed by the passenger. Click Here

Do hidden extra charges annoy you when booking flights or places to stay online?
There’ll be no more drip pricing by Airbnb and eDreams in Australia

Can hot tea served on a plane cause back pain?
Airline avoids liability for passenger injury from a hot tea spill

The hazards of Air Travel
Examining the booking and the ticket......then examine five common legal situations involving the airline and the passenger...

US Visa Waiver Program (VWP)
Enables nationals of 36 countries including Australia to travel to the United States ... without obtaining a visa stamp...

Now sit back, relax and enjoy the flight! - a case about aircraft seating
Car rental / hire car businesses overcharge for damage repairs....A fall from a top bunk creates a $853,396 migraine

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